Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how
we collect, use, and protect your information in compliance with GDPR, CCPA, and other privacy regulations.

Data Controller

YourCompany GmbH
Europaallee 5, 60327 Frankfurt am Main, Germany
Email: [email protected]

DPO:
[email protected]

What Data We Collect

Account Information

• Name, email address, company name
• Billing information (processed securely via third-party payment processors)
• Phone number (optional)

Usage Data

• Server configurations and resource usage
• API calls and access logs
• Performance metrics
• Support tickets and communications

Technical Data

• IP addresses
• Browser type and version
• Login timestamps
• Cookie data

How We Use Your Data

• Provide and maintain our services
• Process payments and prevent fraud
• Send service updates and security alerts
• Improve our platform and develop new features
• Comply with legal obligations
• Provide customer support

Legal Basis for Processing (GDPR)

• Contract performance (providing services)
• Legitimate interests (improving services, security)
• Legal obligations (compliance, tax)
• Consent (marketing communications)

Data Retention

• Account data: Retained while account is active + 7 years (tax compliance)
• Usage logs: 90 days
• Backup data: 30 days
• Support tickets: 3 years

Your Rights (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights:
[email protected]

Data Location & Transfers

Your data is stored in the region you select. We do not transfer data outside your chosen region without
explicit consent. All European customer data remains in EU data centers.

Security Measures

• Encryption at rest and in transit (TLS 1.3, AES-256)
• Access controls and authentication
• Regular security audits
• SOC 2 Type II certified
• ISO 27001 certified

Cookies

We use essential cookies for platform functionality and optional analytics cookies (with consent).

Changes to Policy

We notify users of material changes via email 30 days in advance.

Contact

Questions about privacy:
[email protected]
Data Protection Officer:
[email protected]